‘We are still offering a full service’ says Cheltenham Borough Homes

‘We are still offering a full service’ is the message from Cheltenham Borough Homes

Staff from Cheltenham Borough Homes are working around the clock to continue offering their full services to tenants.

The team at Cheltenham Borough Homes is actively working with the emergency services and Cheltenham Borough Council to deliver emergency drinking water supplies to tenants.

Over the weekend, Cheltenham Borough Homes dealt with over three hundred and fifty calls from tenants and helped by delivering eight hundred sandbags, lifting carpets and moving furniture in flooded homes.

The priority since the beginning of this week has been to ensure the vulnerable and sheltered residents had water supplies.  Cheltenham Borough Homes is now assisting the emergency services to deliver water to vulnerable residents in other tenures who live close to our estates.

Paul Davies, Cheltenham Borough Homes’ chief executive, praised the work of his staff, many of whom have worked long hours and changed to other duties to help residents. 

“We have always put our customers at the heart of what we do and in this exceptional crisis, staff are putting their bodies and souls into helping our communities.’’

Calls for the town are being co-ordinated through Cheltenham Borough Council’s emergency control team (Tel: 01242 262626) and Cheltenham Borough Homes’ tenants can also ring a dedicated helpline (Tel: 0800 408 0000).


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