Catastrophic damage at leisure@cheltenham

We’ve just heard that loss adjustors called in by the council to assess the damage from last week’s flooding have spoken of ‘catastrophic damage’ at leisure@cheltenham.

leisure@cheltenham our flooded leisure facilities in Cheltenham

At a meeting with council officers yesterday, loss adjustors said that, of all the public services and sites they had visited across the region, leisure@cheltenham has suffered the worst damage they had seen.

Sonia Phillips, assistant director for health and wellbeing, said:

We have been advised that it is likely to be nine to twelve months before leisure@cheltenham is fully back up and running, and that reinstatement costs could run into several millions of pounds. We are doing everything possible to minimise the period of closure, and working hard to identify feasible options for operating some of our services in the meantime – this may take several weeks before we can confirm details. We have written to our sixteen hundred ‘pre-pay’ customers, our customers who take block bookings and, of course, our staff to explain that they will continue to be paid until further notice. A team of customer service assistants are contacting customers who have paid for courses which were due to run during the summer holidays. We will be keeping everyone closely informed over the coming weeks.

The Prince of Wales stadium remains closed due to loss of power, although it is hoped to restore power to the stadium next week.

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31 Responses to “Catastrophic damage at leisure@cheltenham”


  1. 2 Deborah 1 August 2007 at 7:51 am

    Hello, will the track be open for use?

    thank you

  2. 3 cheltenhamboroughcouncil 1 August 2007 at 11:16 am

    Hi Deborah – I’ve spoken with our team down there and they tell me that they are hoping to open the track and the track facilities possibly within two weeks.

    As soon as the news is ‘official’ we’ll get the word out.

    Thanks for watching.

  3. 4 Ruth 1 August 2007 at 12:31 pm

    I have been a member of leisure @ cheltenham for swimming about 2 years and in April also joined the gym. Whilst I may have to find somewhere else to go in the mean time, I will be back when leisure @ is open again. The facilities and staff are fabulous and I can’t wait to come back – I just hope the familiar faces will also be there.

  4. 5 cheltenhamboroughcouncil 1 August 2007 at 12:48 pm

    Thanks Ruth – I’ll alert all the staff to your comment. Much appreciated by everyone here.

  5. 6 BP 1 August 2007 at 2:35 pm

    This is sad news after the centre has only been open for a short time.

    I hope that CBC will be able to get it up and running again as it’s a great asset for our area.

    Hopefully you’ll be able to set something up in the interim.

    Good luck with the rebuild!

  6. 7 Chris 1 August 2007 at 2:38 pm

    I been a memeber for a few years now. It’s a real shame that so much damage was cause.

    I send my best wishes to all the staff.

    A quick question, has there been any thoughts about running the regular classes in a different venue.

    I specifically thinking about circuit training, maybe in the pump room?

    Best Regards

    Chris.

  7. 8 Kathryn 2 August 2007 at 11:32 am

    Hi

    I’m really disappointed about the closure of the centre as I have just had a new baby and was hoping to take her swimming.

    Can you tell me if the mother and baby fitness class will be relocated elsewhere?

    Many thanks and good luck with the clear up!

  8. 9 cheltenhamboroughcouncil 2 August 2007 at 12:12 pm

    Thanks Kathryn – I think we’re hoping to make an announcement in the next few days about where things are and what happens next. Thanks for your support, we’ve had some great comments.

  9. 10 Claire 2 August 2007 at 2:30 pm

    Hello
    I’m sorry to hear the centre is closed as I used to swim each week. You say you may be able to open some facilities in a few weeks from now – would the main pool be one of them? When is this likely ot be open?
    Claire

  10. 11 cheltenhamboroughcouncil 2 August 2007 at 3:02 pm

    Hi Claire – Thanks for your question.

    All the pool filtration equipment, essentially the room that contains all the machinery the keeps the pool(s) ticking over was under about twenty feet of water. There was a lot of damage, and it is still being assessed, my guess is that it will be a long time before it gets re-opened. We hope to provide an update on this website soon.

  11. 12 Cath 5 August 2007 at 9:21 am

    My daughter had just started lessons. She really enjoyed them and always looked forward to Thursday. We are both hopeing that the pool will be back up and running as soon as possible. Is there going to be any provision for lessons in the meantime.

  12. 13 Darren 5 August 2007 at 6:08 pm

    We have lessons booked for next term can we get a refund, if so how?

  13. 14 Elizabeth Haigh 5 August 2007 at 6:37 pm

    Do you know what will happen with gym membership fees? i.e. will they continue to be taken out by monthly Direct Debit?

    Really sorry to hear about the damage – I will be lost without the place! Definitely will be back once open again.

  14. 15 alison 6 August 2007 at 11:26 am

    very sad to hear about the devastation. I just feel that all of us members need to be regularly updated with news of what is being done and if there are temporary measures being put in place for fitness classes etc

  15. 16 cheltenhamboroughcouncil 6 August 2007 at 1:52 pm

    Hi Elizabeth – thanks for the comment.

    All members should have received a letter about memberships, but just in case yours slipped through the system I’ve added them as a news post.

    news about memberships

  16. 17 Hannah 6 August 2007 at 2:15 pm

    I was horrified to hear of the damage faced by leisure @ cheltenham. Best wishes with the tidying-up effort!

  17. 18 William Mortimer Moore 6 August 2007 at 4:14 pm

    I had been going swimming at leisure @ cheltenham for six months to get fit again and this has to go and happen. All the other indoor pools in the area seem to be only a measly 25m long.

    Where can I go now?

  18. 19 Diana Morgan 7 August 2007 at 6:55 pm

    I have been going to the conditioning suite 3 times a week for the past 2 years. My original workout programme was revised and put together by Mark Garland. It took into account my disabilities and has proved to be a huge benefit to my well-being. The workout took around an hour to complete. I was one of many disabled people helped by Mark – his knowledge and skills will be sorely missed.

    On Fridays, after the workout, I often used the swimming pool for about half an hour. What am I going to do now?

    On the morning of July 20, during the torrential rain, my partner and I left the conditioning suite at 12.30 having been talking with Mark. We left together – the last people to use the facility before it was flooded.

    Do you have any idea when the Conditioning Suite might re-open? A huge loss to everyone who used it.
    Diana Morgan

  19. 20 Sarah Clarke 7 August 2007 at 10:41 pm

    I am gutted!!!!!

    I regulary used the pool, creche & babygym on Tuesdays.

    The pool is lovely a great asset to Cheltenham and will be missed greatly whilst repairs are carried out.

    Please also reconsider closing the creche.
    Another great asset.
    Many mums will not be able to use the leisure centre if it closes.

    When this facility re-opens you need some strong marketing carried out to maximise all classes.

  20. 21 Justine 8 August 2007 at 9:06 am

    Gutted to see the terrible damage caused by the floods really couldn’t believe it! I used to attend several fitness classes throughout the week in particluar body combat. Do you know when you hope to get classes up & running again? I bumped into one of your fitness instructors & they mentioned the possiblity of 1st September in portacabins is this a possiblity? Really miss my weekly workouts! :o)

    All the best with the clear up.

    PS. Do you know where else Petra teaches body combat?

  21. 22 Sarah Priestley 8 August 2007 at 10:13 am

    I have been using the Rec Centre for years and have particularly enjoyed going to circuit training which I will really miss.

    Having made some attempts to view other gyms for the interim period whilst Leisure @ Cheltenham is closed, I have realised what a fantastic asset the centre is to the community and what an excellent service is offered in comparrison to some more costly private sector gyms who don’t really seem to be all that bothered with customer service!

    I wonder whether circuit training might be moved to another location whilst the centre is closed and also wondered whether the news that I have read in the Echo about a temporary gym being opened in the car park is true?

    Please extend my thanks and best wishes to all staff at Leisure @ Cheltenham – I will eagerly await a reopening!

  22. 23 Holly Kingscott (Customer Service) 8 August 2007 at 10:48 am

    Thank you to everyone for your support – it’s very nice to hear! Just to try and keep everybody in the loop, management are currently working on re-opening a temporary gym and exercise class facility in the car park at leisure @. We do not have an exact date for when this facility will be ready, but as soon as we hear we will let you know.

    In terms of an alternative for swimming in the area, just to remind you the Cheltenham Lido on Keynsham Rd is open from the 11th August. To find out more about their opening times and pools have a look at the website: http://www.sandfordparkslido.org.uk/

    If anybody has swimming lessons booked with us for september or crash courses for the summer holidays and we have not contacted you yet, please contact our customer services team on 01242 528764 and we will be happy to arrange a refund with you.

  23. 24 DD 8 August 2007 at 3:22 pm

    Hi i wonder if there was any news on the track opening yet?

    many thanks

  24. 25 Lyn 8 August 2007 at 5:38 pm

    Having retired from CBC two years ago, I know what pressure you must be up against. I’m already missing my classes at the leisure centre, so I hope a temporary facility will be set up asap.

    Good luck to you all – its going to be a long haul!

    Lyn

  25. 26 Wendy 9 August 2007 at 10:17 am

    Hi, I am devastated at the loss of your facilities. I have attended the centre for many years and do not want to join another gym. Can the classes be held in another venue, especially Body Step as I cannot find another gym that does this class. Also have you made any arrangements for your members with other gyms to tide us over until the repairs are done. I know Gloster is a way to travel but would GL1 help? I am so sorry for all concerned. Regards ro all, Wendy

  26. 27 Emma 10 August 2007 at 5:16 pm

    Hello,
    I am gutted aout the leisure centre closure.
    I love body combat, circuits and body attack.
    Where might these classes be held now? where else do the instructors hold these classes?
    I look forward to hearing from you,
    regards,
    Emma

  27. 28 Lisa Jones 13 August 2007 at 2:09 pm

    Emma, the Fitness First place does some Body Pump/Spin etc. But I don’t find them as friendly as L@ at all.

    What a nightmare. If there are to be any fund raising events or anything then I’m up for helping as much as possible.

    Lisa Jones

  28. 29 cheltenhamboroughcouncil 13 August 2007 at 2:30 pm

    Hello all – apparently we’re expecting an announcement about some classes resuming soon – once the press release is officially out then we’ll update this site.

    Thanks for all your comments – much appreciated by all leisure@ staff temporarily camping out here.

  29. 30 Catherine Haigh 14 August 2007 at 12:23 pm

    Hi
    Just returned from a summer holiday and was really looking forward to getting back into spin and circuits. Like everyone else I will really miss the social group that the centre attracts… particularly circuits on Weds – any idea of another place that does this kind of circuit or is Joe teaching elsewhere? Likewise for spin….
    We all value the facilities and hope you have a speedy recovery!
    Catherine

  30. 31 Peter 17 August 2007 at 10:23 am

    I have been swimming At L@ for several years, it is (was) the best facility in Gloucestershire, as the pool is a little longer than GL1, great if you want to do some distance. All the swimmers will sorely miss it. I have just enquired about the estimated time to get the pool up again and they say 9M to a year! Really shocking and dissappointing to all “ex” users. It seems local councils have thier own agenda, if this were a business they would set themselves a stretching target and get the customers back as soon a possible, public sector…….”we’ll do it in our own time”. Remember the Severn Trent Mythe works suffered just as much, if not more damage, and was back in business three weeks after the devastation.Come on Cheltenham, the pool was closed for a year in 2003 you really should do better that what you propose, why not set yourselves a target to be open again by 1.1.2008?


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