Before the water returns on tap

We have amended these instructions in light of some additional information. Our updated instructions are available in a more recent news post.

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6 Responses to “Before the water returns on tap”


  1. 1 jen 30 July 2007 at 12:15 pm

    A friend directed me to this very useful information this morning. All great except it is too late. My water came on at 1 oclock this morning and I have been unable to carry out any of the preventative measures described as i was not made aware of them before hand. Why were important insturctions like this not posted out to all Severn Trent customers??

  2. 2 cheltenhamboroughcouncil 30 July 2007 at 12:37 pm

    The information we’re passing on comes from a variety of sources. We’re trying to publicise as much possible but it’s inevitable that in the circumstances not everyone gets every message.

    Thanks for your comment, good to hear that your water is back on.

  3. 3 S Willis 30 July 2007 at 1:06 pm

    This information was contradicted by Severn Trent this morning on BBC Radio Gloucestershire as a misleading rumour circulating around Cheltenham. The spokesperson from ST reiterated that there is no risk at all of sewage entering the pipes and it is not necessary to turn off stop taps. This is also why they are not giving out this advice – it is not necessary and just frightens people that there is a risk of sewage entering the water supply.

    Please can you confirm with Severn Trent what the situation is either way and then make it publically available so that people are not confused.

  4. 4 cheltenhamboroughcouncil 30 July 2007 at 1:45 pm

    Many thanks for the comment above (S Willis), much appreciated. We’ve amended our content accordingly.

  5. 5 S Willis 30 July 2007 at 4:21 pm

    Thank you, appreciate your swift action.


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